Nathan and Gabbie, in the tray of the ute.
About Benefit Pest Management
Benefit Pest Management is owned and run by Nathan Rich and Gabbie Mooney. Nathan got into pest control at 22 years of age, in Dubbo, and started this business in 2021, having grown up in two houses that both had termites. We work across Newcastle, Lake Macquarie and the Hunter. Nathan holds pest management technician licence 5083379, and he was named Pest Technician of the Year in 2025.
We get back to every enquiry within one business day.
Why we started Benefit Pest Management
This part is mine, so I will tell it in my own words. Everywhere else on this site, “we” means the three of us.
Our place growing up had termites. So did the second family home. The first time around, a bloke came out, had a look, and told my mother everything was fine. It was not fine. By the time anyone worked that out, the damage was done and the money to fix it had to come from somewhere.
I have thought about that inspection more than is probably healthy. He was not a bad person. He just was not thorough, and my mother had no way of knowing the difference, because how would she? You get told everything is fine and you are relieved and you get on with your life.
I started Benefit so I could give people the best quality work at a fair price, and do it the way it should be done. I truly want to protect people’s houses, because I know exactly what it costs when nobody does. What I want is to help and look after as many people as possible.
Nathan
Founder, Benefit Pest Management
Nathan, at the ute, with the next generation.
One inspection said everything was fine. It was not. That is the whole reason this business exists.
Who runs Benefit Pest Management
Nathan Rich and Gabbie Mooney own the business together. They are married, they have a young family, and Benefit is a very large part of their life. Pest control is not what most households discuss over dinner. In theirs it is completely normal.
Nathan does the field work, takes the calls and handles the quoting. If you ring, you are speaking to the person who will be crawling through your subfloor, and you will probably learn more about termites than you were expecting to.
Gabbie runs the business in the background: the bookings, the admin and the accounts. She is the reason customers are looked after so well, from the confirmation when you book through to the reminder the day before.
The business has traded since 2021 and incorporated in 2023. The ambition has not moved in that time:
Nathan Rich
Pest Management Technician
Trading since
Incorporated
Nathan and Gabbie at the Lake Macquarie Business Excellence Awards, 2025.
NSW EPA pest management technician licence
Held by Nathan. The licence belongs to the technician, not the business.
On this page
A licensed pest technician, and the number is on this page
Nathan holds pest management technician licence 5083379, issued by the New South Wales EPA. The licence belongs to the technician, not the business, which is why the number on this page is his.
He qualified through a two-year traineeship, on the tools the whole way. Two years of being shown, corrected, and sent back under the house to do it again properly. Not a short course with the answers handed out at the end.
That is where the useful part of this job actually lives. Knowing the Latin name of a cockroach is one thing. Knowing why it is in that particular kitchen, and what will genuinely shift it, is the part that takes years to learn.
The rest is listed under awards and accreditations below.
Meet the team
Founder, technician
Nathan Rich
Founder, and does the technical work: inspections, termite management, quoting, and most of the phone calls. He is from Dubbo and was named Pest Technician of the Year in 2025 by Australian Pest Managers magazine. He also keeps a preserved termite nest in a display box, which tells you most of what you need to know about him.
Co-owner, operations
Gabbie Mooney
Technician
Isaiah Thomas
Who everyone calls Izzy, is our technician. He came out of air conditioning installation, which turns out to be useful training for crawling into roof voids and subfloors nobody has visited in a decade. He handles general pest work.
The nest in the display box.
Preserved, and brought out for anyone who wants to see what was living under a house.
Not always a clean job.
Nathan, at the end of one. Most of this trade happens somewhere you would rather not crawl.
"You can shear a sheep many times, but you can only skin it once"
An old country saying, and the closest thing this business has to a rule.
You can look after someone for twenty years, or you can take everything you can get from them once. We are not here for a quick buck, we want long-lasting relationships. Every client knows our sole intention is to protect their property the best way possible.
In practice that shows up in small, unprofitable decisions.
Telling somebody they do not need the work.
Selling a customer a tube of ant gel rather than booking three return visits.
Rescheduling a treatment because rain is forecast and it would be wasted, which costs us the day but gets the job done properly.
What Benefit Pest Management won't do
Three things, and they cost us money.
We have been told to get a building inspector licence more times than we can count. The answer has been no every time, because morally we cannot do it. We do the pest half of a pre-purchase inspection and we tell you to get a builder for the rest.
Electronic repellers and electromagnetic devices are the obvious examples. They sell well and they do nothing, so we do not stock them.
There is a cheaper spray available and there always will be. We would rather explain what the difference buys you and let you decide, which is what our services page does at length.
Awards and accreditations
Pest Technician of the Year 2025, Australia-wide, awarded by Australian Pest Managers magazine
Lake Macquarie Business Excellence Awards 2025, Finalist, Excellence in Micro Business
Ranked ninth highest-rated business on Localsearch, 2024, out of more than 300,000 Australian businesses
Member of the Australian Environmental Pest Managers Association, AEPMA
Pest management technician licence 5083379, New South Wales EPA, held by Nathan
Accredited for Exterra, Sentricon and Trelona ATBS baiting systems, and for TermSeal
Sponsors of local sporting clubs across Lake Macquarie and Newcastle
Rated 5 star on Google
In the media
Quoted in Yahoo News
Nathan on mulch, coastal humidity and why home remedies do not stop termites
Featured in the Newcastle Herald
Localsearch case study
We are a service-area business working out of Caves Beach, covering Newcastle, Lake Macquarie, the Hunter and the Central Coast. Every suburb is listed on our service areas page.
Ask them
Still got questions about pest control?
Ask them. Ring the number and you will get Nathan or Gabbie on the other end of it.
A quote costs nothing, and neither does the advice.